FAQs

How can I contact Mroko?

You can email us at contact@mroko.store . where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

No

Where do you ship from?

We ship from Gurugram.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped in 3-5 after the processing day. Please note that we don't ship on weekends.

Please note this is not applicable in case of custom orders

How long will it take to receive my order?

Due to high demand, orders may take between 7-8 days to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

How do I return an item?

Please refer to the return policy page.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible. Unboxing video is strongly recommended.